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Air India

Air India

IATA: AI
Passenger
Cargo
Scheduled
Domestic
Customer Service

Air India (Air India) (AI) is based in India, Mumbai, Maharashtra. Operates flights to 232 destinations. Fleet size: 121 aircrafts. Average fleet age: 7.8 years. Skytrax rating: 3 stars.

About Air India

Air India is the flag carrier airline of India, headquartered in New Delhi. It is owned by Air India Limited, a government-owned enterprise.

232

Destinations

Routes operated
121

Fleet Size

Total aircraft
7.8 years

Fleet Age

Average age
3/5

Skytrax Rating

3.5 reviews
India

Country

Base country
3

Cabin Classes

Service classes
1932

Founded

Year established

Safety & Ratings

3/5

Skytrax Rating

3.5 reviews

3/5

Tripadvisor Rating

0

Accidents (Last 5 Years)

0

Crashes (Last 5 Years)

Service Reliability:

Very Stable

Extensive route network with consistent service

Air India Contact Information and Customer Services

Air India Address

Air India Building, Narriman Point
Mumbai, Maharashtra 400 021, India

Customer Service Phone

+91 124 2641407

Official Website

airindia.com

Follow Air India on Social Media

Instagram

Twitter

YouTube

TripAdvisor

Wikipedia

Social Media & Resources

Official Website Instagram Twitter YouTube Tripadvisor Wikipedia

Hub Airports

Indira Gandhi International Airport (DEL)Chhatrapati Shivaji Maharaj International Airport (BOM)

Fleet & Services

Cabin Classes

Economy
Business
First

Baggage Information

Baggage Policy

Economy Class: 25kg, Business Class: 35kg, First Class: 40kg. Additional charges apply for excess baggage.

Check-in Information

Online check-in available 48 hours to 2 hours before departure.

Airline Details

Airline Code

AI

IATA Code

AI

Destinations

232

Country

India

City

Mumbai

State

Maharashtra

Fleet Size

121

Total Aircraft

101

Avg Fleet Age

7.8 years

Founded

1932

Cabin Classes

3

Routes Operated by Air India

Related Information

Major hub airports:

BOMDEL AirportLGW AirportLHRATQIXM Airport

Air India is undergoing one of the most significant transformations in the history of South Asian aviation. Under new ownership and a sweeping fleet renewal program, the airline is rebuilding its global reputation with new aircraft, refurbished cabins, and expanded route coverage. For travellers planning Air India flights in 2026, getting the full data picture before you book has never been more important, or more valuable.

Air India's Network: Hubs, Reach, and What It Means for Your Trip

Air India operates primarily through two major hubs: Indira Gandhi International Airport in Delhi (DEL) and Chhatrapati Shivaji Maharaj International Airport in Mumbai (BOM). Both serve as critical connecting points between the Indian subcontinent and the airline's international network spanning Europe, North America, Southeast Asia, and the Middle East.

Understanding how these hubs perform on connection reliability and transit efficiency is as important as choosing the right flight number. Triposia's airport intelligence tools provide terminal data, peak congestion windows, and average transfer times for both major Air India hubs.

Air India International Flights: What the Route Data Shows

Air India has significantly expanded its international flight network in recent years, adding capacity on North American routes in particular. The airline now serves New York (JFK), Chicago (ORD), San Francisco (SFO), Toronto, London (LHR), Paris, Amsterdam, and a growing list of Southeast Asian destinations.

For travellers evaluating Air India alongside budget-focused alternatives in the Indian aviation market, it is worth noting the separate operations of Air India Express, the airline's low-cost subsidiary, which covers a distinct set of shorter-haul routes at a different price point and service level.

Direct vs. Connecting Air India Flights to the USA: What the Data Recommends

Flight Type

Key Advantage

Key Trade-off

Direct Flight

Shorter total travel time, fewer disruption points

Higher fare, limited route options

Connecting Flight

More routing flexibility, often lower fares

Longer journey, connection risk at the hub

For travellers departing from the US West Coast and evaluating routing options, our guide on international destinations from SJC covers which departure options are available from San Jose and how they connect into Air India's Delhi and Mumbai gateways.

Air India Fleet: New Aircraft and What They Mean for Passengers

Air India's fleet renewal program is one of the largest in commercial aviation history. The airline has ordered significant numbers of Boeing 787 Dreamliners, Boeing 777s, Airbus A350S, and Airbus A320 family aircraft, with deliveries staggered across multiple years.

Aircraft

Primary Use

Key Passenger Benefit

Boeing 787 Dreamliner

Long-haul international routes

Quieter cabin, larger windows, improved humidity

Boeing 777

Ultra-long-haul and high-density routes

Multiple cabin classes, high capacity

Airbus A320 Family

Domestic and short-haul routes

High frequency, efficient turnaround

Not all Air India aircraft have been refurbished yet. Checking which aircraft type is assigned to your specific flight is a practical step that Triposia's route data supports directly.

Air India Flights to USA: Specific Intelligence for American Travellers

The Air India flights to the USA market have grown considerably as the airline has added capacity and frequency on transatlantic corridors. Current direct service connects India to New York, Chicago, San Francisco, and select other US gateways.

Key considerations for US-bound travellers on Air India include:

  • Customs and immigration processing times at major US arrival airports
  • Checked baggage allowances for Economy Class on USA-bound routes, which typically permit two bags of up to 23 kg each
  • Minimum connection time recommendations at Delhi and Mumbai for travellers originating from Indian domestic cities

For full details on Air India's airline profile, route coverage, and operational data, visit the dedicated Air India page on Triposia.

Air India Baggage Policy: International Route Allowances

Air India's baggage allowances for international routes are structured by fare class and destination. Economy Class passengers travelling to North America are typically permitted two checked bags of up to 23 kg each. Business Class passengers receive more generous allowances on the same routes.

Baggage fees for excess weight or additional bags can be significant. Reviewing the specific allowance for your fare type before packing avoids costly surprises at the check-in counter.

Air India Cancelled Flights: How to Prepare and What to Do

Triposia does not manage rebooking for Air India cancelled flights. However, our platform provides historical cancellation rate data by route so you can assess disruption risk before you commit to an itinerary.

When an Air India flight is cancelled, the standard resolution process involves:

  1. Checking the airline's official website or app for rebooking options on the next available service
  2. Understanding the fare rules associated with your ticket regarding refund eligibility
  3. Contact Air India directly to initiate rebooking or a refund claim

Frequently Asked Questions

What are Air India's main US gateway airports?

<p class="editor-paragraph"><span style="white-space: pre-wrap;">Air India operates to New York (JFK), Chicago (ORD), and San Francisco (SFO), among other US destinations.</span></p>

How can I check the schedule for a specific Air India route?

<p class="editor-paragraph"><span style="white-space: pre-wrap;">Triposia's route data pages provide schedule information, frequency data, and aircraft type details for Air India corridors.</span></p>

What is Air India's baggage allowance for international flights?

<p class="editor-paragraph"><span style="white-space: pre-wrap;">Economy Class passengers on North America routes are typically permitted two checked bags up to 23 kg each. Business Class allowances are more generous. Always verify with the airline before travel.</span></p>

What should I do if my Air India flight is cancelled?

<p class="editor-paragraph"><span style="white-space: pre-wrap;">Contact Air India directly to understand rebooking and refund options under your fare rules. Check the airline's website for real-time updates.</span></p>

Does Air India operate nonstop flights from major cities?

<p class="editor-paragraph"><span style="white-space: pre-wrap;">Yes. Air India operates nonstop service from its Delhi and Mumbai hubs to multiple destinations in North America, Europe, and Southeast Asia.</span></p>

How can I find Air India's baggage fee details?

<p class="editor-paragraph"><span style="white-space: pre-wrap;">Visit Triposia's Air India airline profile page for a current breakdown of baggage policy by fare class and route type.</span></p>

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Related Pages

Related Routes

BOM to HSRDEL-HSRBOM → AMDDEL to AMD (Ahmedabad)Flights from LGW to AMDBOM to ATQDEL-ATQDEL → AMS

Related Airports

Data Transparency
Last updated: May 14, 2026Data source: Airline data from official sources, flight schedules, and verified airline information
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